How can we help you?
Find quick answers about phones, replacement parts, delivery, warranty, payments, returns, and store support.
Phones
Questions about new, used, and refurbished phones.
Do you sell new and refurbished phones?
Yes. We sell selected new, used, and refurbished phones depending on current stock. Product condition, color, storage, and availability are shown on each product page.
Are refurbished phones tested before sale?
Yes. Refurbished phones are checked for key functions such as display, battery, camera, buttons, charging, speakers, microphone, network, and general performance before being listed.
Can I check phone availability before visiting the store?
Yes. You can contact us before visiting to confirm if a specific phone model, color, or storage option is currently available.
Phone Parts
Questions about spare parts and compatibility.
Do you sell replacement phone parts?
Yes. We sell phone parts such as screens, batteries, charging ports, cameras, back covers, flex cables, speakers, and other replacement components depending on stock.
How do I know if a part is compatible with my phone?
Check your exact phone model before ordering. If you are not sure, contact us with your phone model number and the part you need, and we will help you confirm compatibility.
Do you install phone parts?
Availability of installation or repair support may depend on the part and device model. Please contact us or visit the store for confirmation.
Delivery
Shipping, pickup, and order processing information.
Do you offer delivery?
Yes. Delivery options are available for eligible products. Shipping cost and estimated delivery time may vary depending on your location and order details.
How long does delivery take?
Most orders are processed as quickly as possible. Delivery time depends on stock availability, destination, and carrier service.
Can I pick up my order in store?
If store pickup is available for your order, you can collect it from our location at 203 rue du Faubourg Saint-Martin, 75010 Paris.
Warranty
Warranty and product support questions.
Do your products come with warranty?
Warranty availability depends on the product type and condition. Warranty information is shown on the product page or can be confirmed before purchase.
What is not covered by warranty?
Warranty usually does not cover accidental damage, liquid damage, misuse, unauthorized repair, or physical damage after purchase.
What should I do if I have a problem with a product?
Contact us with your order details, product name, and a clear description of the issue. Our team will review the case and guide you through the next steps.
Payments
Secure checkout and payment questions.
Is online payment secure?
Yes. Payments are processed securely using encrypted checkout technology. We do not store sensitive card information on our website.
Which payment methods do you accept?
Available payment methods may depend on your checkout setup. Common options can include card payments, online payment methods, and in-store payment where available.
Can I get an invoice or receipt?
Yes. You can request a receipt or invoice for your purchase. Please keep your order details for faster support.
Returns
Returns, refunds, and exchange questions.
Can I return a product?
Returns may be accepted according to our return policy and product condition. The item must usually be returned with its original packaging and proof of purchase.
Can phone parts be returned?
Phone parts may have stricter return rules, especially if installed, damaged, or used. Please confirm compatibility before ordering.
How do refunds work?
Once a return is approved and inspected, refunds are processed through the original payment method where applicable. Processing time can vary depending on the payment provider.
Have a question about compatibility or availability?
Bring your phone model or send us the exact product details. We can help you find the right device, replacement part, or accessory.
AppleRehab Store
203 rue du Faubourg Saint-Martin
75010 Paris, France